CEX.IO Review | UPDATED Dec. 2018

CEX.IO is indisputably one of the biggest names in the cryptocurrency business. It is currently one of the leading cryptocurrency exchanges, with over 700,000 customers. Although deemed as trustworthy by most experts and users, it is often criticized for its allegedly terrifying set of fees. In this comprehensive CEX.IO review, we shall explore the options this world-famous cryptocurrency exchange offers, as well as its multiple notorious fees.

CEX.IO Ratings

OUR RATING
9.1/10
USER RATING
Service Quality
Transparency
Fees
Safety
Verification

About The Company

CEX.IO was founded in 2013 in London and at the time, it was the only service provider in the untapped market of cloud mining. In the meantime, it has built its name as one of the most trusted and reliable multi-functional cryptocurrency exchanges. Although at one point it had it hands on nearly half of all the mining power available, it stopped offering its cloud mining services in the first quarter of 2015 and continued to operate exclusively as a cryptocurrency exchange.

It currently allows its customers to trade via its website, mobile app, WebSocket, and REST API. Its services are available to both novices and expert and corporate traders all over the world, with a number of payment options, great stability, and maximum protection of clients’ assets and data.

CEX.IO homepage
Supported Digital Currencies
BitcoinEthereum

 

Supported Fiat Currencies
USD, EUR, RUB, GBP

 

How CEX.IO Works

By creating an account with CEX.IO, you get the chance to instantly buy and sell BTC and ETH and engage in BTC trading, along with the margin trading option with 1:2 and 1:3 leverages on BTC/USD, BTC/EUR, and ETH/BTC pairs. The supported payment methods include Visa, Master Card, Bank Transfer, Crypto Capital, and SEPA (EUR only). The trading limits depend on the account type. Learn more about them in the next section of this CEX.IO review.

For instant BTC and ETH purchases and sales, CEX.IO has designed a simplified bundle interface available on the Buy/Sell page of the company’s website. The exchanges are based on FOK (Fill-Or-Kill) orders. The prices of BTC and ETH are updated every 120 seconds and frozen for the same amount of time. Once you place your order, it is immediately executed on the agreed terms, unless there is a sudden spike in the rates or there are not enough funds in your account. The amount you receive can only be equal to the agreed amount or greater, never smaller.

The Trade page of the company’s site is dedicated to trading using limit and market order placement. The clients gain an abundance of valuable information, including BTC price fluctuations, market depth chart, trade history, real-time orderbook overview, and more.

It is important to note that there is a system-wide limit on the amount that can be withdrawn to a single card. For Visa and Master Card, the limit is $2000 or equivalent in other supported currencies per single card per day and $50,000 per month, including all inbound payments, not only the ones executed by CEX.IO.

Buying & Selling Limits

CEX.IO basic packages include purchases of BTC and ETH for the amounts of $100, $200, $500, and $1000. You can also choose a custom amount. The minimum amount for ETH is 0.1 and the maximum is 200 ETH for a single order. For BTC, the minimum amount for a single order is 0.01 and the maximum is 10 BTC.

CEX IO buy

The basic packages for selling BTC include selling 0.2, 0.5, 1, and 2 BT while the basic offers for ETH include selling 10, 20, 50, and 100 ETH. The minimum and maximum amounts for a single order are the same as in the case of purchasing.

Your daily and monthly total account limits depend on the account type you opt for. CEX.IO offers 4 account types: Basic, Verified, Verified Plus, and Corporate. With the Basic account, you can deposit $300 daily, $1000 monthly, and the only payment method available is Visa/Master Card. The Verified account allows you to deposit $10,000 daily and $100,000 monthly. The available payment methods include Visa/Master Card, Bank Transfer, and Crypto Capital. The Verified Plus and Corporate accounts come with no limits on daily and monthly deposits and the payment methods available include Visa/Master Card, Bank Transfer, and Crypto Capital. Keep in mind that all payment methods come with their own limits. For more details, see the Limits and Commissions segment of the Finance section of the CEX.IO website.

Fees

In this section of this CEX.IO review, we shall focus on the 5 basic fees with CEX.IO: maker-taker fees, deposit fees, withdrawal fees, margin trading fees, and storage fees.

Maker-taker fees are based on 30-day trade volume. They depend on the amount traded. Taker fees range from 0.20% (for less or equal to 5 BTC traded) to 0.10% (for more than 6000 BTC traded). Maker fees are 0% for all amounts.

Deposit and withdrawal fees depend on the payment method and the currency. For USD, the deposit fee for Visa and Master Card amounts to 3.5% + $0.25 while with Bank Transfer and Crypto Capital, the deposit fee is $0. The withdrawal fee for Visa is $3.80. It is 1.2% + $3.80 for Master Card, $50 for Bank Transfer, and 1% for Crypto Capital.

CEX-IO Margin-trading-fees

Margin trading fees are the same for both ETH and BTC, all pairs (BTC/USD, BTC/EUR, ETH/BTC, and ETH/USD), and leverage types. Open fee is 0.2%, rollover fee is 0.01%, and close fee is 0%.

Storage fee is charged on a daily basis for storing fiat currencies and cryptocurrencies by CEX.IO, until the balance on the account returns to zero or the value stored is claimed back by the user. The daily fee depends on the currency. Here are some examples:

  • USD, EUR – 2 per day
  • RUB – 100 per day
  • BTC – 0.003 per day
  • LTC – 0.4 per day
  • DOGE – 25000 per day
  • DRK (DASH) – 135 per day

Safety & Security

CEX-IO

Unless otherwise required or permitted by law, the personal information you provide is only used by CEX.IO and third parties that are partners of CEX.IO and provide services to you or CEX.IO. Your information is protected by both CEX.IO and the third parties to which it is disclosed. CEX.IO applies Anti-Money Laundering, Know Your Customer, and Anti-Fraud policies. If you are not satisfied with the service provided, you are protected by the CEX.IO Refund and Return policy, which applies to transaction fees and your funds. Your account is protected by strong encryption, SSL certificate, and two-factor authentication. PCI DSS certificate guarantees your financial security, along with provided cold storage for cryptocurrency funds.

Verification Methods

CEX.IO requires identity verification prior to withdrawing fiat funds and upgrading your account in order to increase payment limits. Identity verification is a 4-step process which includes providing an identity document, basic personal information, and permanent and residential addresses, as well as scans of identity documents, a selfie with an identity document, and proof of residency.

In order to make deposits, you need to go through the 4-step payment card verification process. It includes providing payment card information, proof of ownership in the form of a selfie with your payment card and additional photos in case your identity was not verified, providing CVV/CVC number, and small charge amount verification. CEX.IO provides detailed guides for both verification processes.

Supported Countries
CEX.IO supports all countries except for Alabama, Alaska, Arizona, Arkansas, Colorado, Florida, Georgia, Guam, Idaho, Iowa, Kansas, Louisiana, Maryland, Michigan, Mississippi, Nebraska, New Hampshire, New Jersey, North Carolina, North Dakota, Ohio, Oregon, Tennessee, Texas, U.S. Virgin Islands, Vermont, Virginia, Washington, Iceland, Vietnam, Afghanistan, Algeria, Bahrain, Iraq, Kuwait, Lebanon, Libya, Nigeria, Oman, Pakistan, Palestine, Qatar, Saudi Arabia, and Yemen. The following countries are restricted from buying with bank transfer: Afghanistan, Democratic Republic of the Congo, Côte d’Ivoire, Eritrea, Ethiopia, Guinea-Bissau, Haiti, Iran, Iraq, Kenya, Liberia, Libya, Guinea, São Tomé and Príncipe, Somalia, Sudan, Syria, Tanzania, Tunisia, Turkey, Vietnam, Yemen, Zimbabwe

Customer Support

CEX.IO customers get 24/7 support. You can submit a request via a contact form in the Help Centre section and expect a quick response from the knowledgeable staff. You can also browse the detailed FAQ section and ask and answer questions in the Community section of the Help Centre and have problems resolved in interaction with CEX.IO clients and staff.

Bottom Line

At the end of this CEX.IO review, we can conclude that this company is one of the best choices currently available on the market when it comes to cryptocurrency exchanges. It provides a high level of safety to its customers, both in terms of finances and personal information. Its customer support staff is always available and quick to respond. The simplified interface makes instant trading a breeze. Although they result in the imposition of a fee, FOK orders guarantee that the amount you receive is never lower than the one agreed upon. The fees may be somewhat steep, but unlike what certain rumors suggest, the company is completely transparent about them and they are justified by the quality of the service.


Pros

  • Excellent reputation
  • Great security
  • FOK orders
  • Simplified buy/sell interface
  • 24/7 support

Cons

  • Tiresome verification processes
  • Steep fees

User Reviews

  • Submitted By Mark Adams on 06/14/2017
    I don’t care what anyone says, the fees are insane, although I’m not implying that other exchanges are much better in that department.
    Rating
  • Submitted By Henry Porter on 05/22/2017
    The verification process is a nightmare, I had to contact the support more than 10 times. Luckily, the staff is quite responsive.
    Rating
  • Submitted By Gavin Reeves on 05/01/2017
    Everyone keeps saying the support is great, then it must be just me, huh? They seem to have fallen of the face of the Earth and I still can’t withdraw my funds and the storage fee just keeps on eating away my funds!
    Rating
  • Submitted By Peter Ricks on 04/10/2017
    People who keep complaining obviously don’t know how cryptocurrency exchanges work. CEX.IO is one of the rare decent exchanges out there and I’d trust it over any other exchange around.
    Rating

Compare

CEX.IO Review
Updated : 2018-12-05
Rating : 9.1/10